The nature of digital media means that once you have downloaded a plugin or theme, there’s really no way to ‘return’ it. So, all payments at PluginWay are non-refundable and any request or dispute will be rejected without any communication.

We consider a refund within 7 days of purchase only if the product you downloaded from the website was completely unusable. Due to the increasing of frauds in the industry (purchasing a product and then requesting a refund to get the product for free), we only grant a refund in certain specific cases.

The products we provide are digital downloads, and we cannot limit their usage after downloading. Therefore, a refund will only be considered within 7 days after the purchase date.

However, you must first contact our support team. We always try our best to solve such issues for our customers, and we will surely issue a refund if we can not help the customer to solve them.

The refund WILL be granted if:

  • The product was completely unusable, or the product has license restrictions that make the product unusable and our support team could not help you.
  • You have contacted the support service, but have not received support in accordance with the Support Policy.

The refund will NOT be granted if:

  • You have not contacted our support team on the website and just ask for a refund after purchase.
  • You have not provided sufficient proof that the product does not work and refuse to cooperate with our support team.
  • You made a mistake and downloaded not what you needed, or you simply change your mind.
  • You no longer need the product after you’ve downloaded it, for example because you bought the product by mistake, or you bought the official version from the developer.
  • You do not have sufficient expertise to use the product. You have not carefully read the documentation from the developer and can not install or configure the downloaded product correctly.
  • Product is not compatible with your WordPress, plugins, web server or other environment.
  • The product did not meet your expectations. You should review the selling page and ask questions to clear any confusion before a purchase.
  • The product displays a message that you need to enter your license key or activate it to receive automatic updates, and there are no any other license restrictions.
  • You broke your site during product installation or lost data
    It has been 7 days of refund period after purchase.

Also, go through our Terms & Conditions and FAQs for more information about our website.

Last update: June 01, 2024